Coaching Terms

Last updated: 22 August 2026 · Version 1.0 (draft)

Draft. Complete before taking clients. The provider details are placeholders and the cancellation windows and prices below need to match what you actually offer. Personal training is a regulated activity in some countries and insurance requirements differ. Have a lawyer in your country of establishment check this before you publish it.

These terms cover one to one fitness coaching provided by Vollkraaft. They are an agreement between you and the provider named in the Legal Notice. They do not cover the Vollkraaft app itself, which has its own terms.

1. Who we are and what these terms cover

Coaching is provided by [Legal entity name], identified in full in the Legal Notice. These terms apply as soon as you book a paid coaching plan. The free first consultation creates no obligation on either side.

2. The coaching service

Two kinds of coaching are offered:

Remote coaching. A training programme written for you, delivered and tracked through the Vollkraaft app, with ongoing support and adjustments between check-ins. No in-person sessions are included.
In-person coaching. Coached sessions in a gym, booked as a number of sessions per month, together with the same programme and app access.

Coaching is a personal service. It is delivered by the coach named in the Legal Notice and cannot be transferred to another person without agreement.

3. Booking and the free consultation

You start by sending an enquiry through the website. That message is an enquiry, not a booking, and it does not create a contract. After the free consultation, coaching begins when both sides agree on a plan and the first payment is made.

4. Prices, payment and minimum term

Prices are shown on the website and include VAT where applicable.
Payment is made in advance for the coming month. Accepted methods are Bizum, bank transfer and cash. You receive a receipt for every payment.
In-person plans are sold as a minimum number of sessions per month. The monthly price follows the session band you choose.
There is no automatic renewal and no stored card. Each month is paid for deliberately.
Unused sessions do not roll over into the next month unless agreed in writing.

5. Rescheduling, late arrival and missed sessions

Sessions can be moved free of charge if you give at least [24 hours] notice.
A session cancelled with less than [24 hours] notice, or missed without notice, counts as used.
If you arrive late, the session still ends at the scheduled time.
If the coach has to cancel, the session is rescheduled or refunded, your choice.
Illness and genuine emergencies are handled reasonably. Talk to the coach.

6. Ending the coaching

Either side can end the coaching with [one month] notice, effective at the end of the paid month. Coaching already paid for is delivered as agreed. Nothing here limits your statutory right of withdrawal, which applies separately and in addition.

The coach may end the coaching immediately if you behave abusively, ignore safety instructions repeatedly, or fail to pay after a reminder.

7. Your health

Training carries risk of injury. You confirm that you are medically fit to train and that you have told the coach about any condition, injury, medication or pregnancy that affects training. You must keep the coach updated if that changes. Read the Health Disclaimer, which forms part of these terms.

8. The Vollkraaft app

Coaching plans include access to the Vollkraaft app for as long as the coaching runs. The app is a separate product with its own terms and privacy notice. If the coaching ends, app access at the included tier ends with it, and your data in the app stays subject to the app's own terms.

9. Where sessions take place

In-person sessions take place at the gym named on the website. You must follow that venue's own rules while you are there. Where a plan states that gym access is included, that access is included only for the coached sessions themselves, unless stated otherwise.

10. Your programme and materials

Programmes, plans and written material prepared for you are for your personal use. Please do not resell or publish them. You keep whatever you record yourself, such as your own logs, photos and notes.

11. Liability

The coach is liable without limit for death or personal injury caused by negligence, and for intent or gross negligence. For everything else, liability is limited to foreseeable damage typical for this kind of contract. Nothing in these terms limits rights you have as a consumer that cannot be limited by agreement under the law that applies to you.

12. Changes to these terms

If these terms change, you are told before the change applies to you. If a change is to your disadvantage you may end the coaching at the end of the paid month.

13. Governing law and disputes

The law of [country of establishment] applies. If you are a consumer resident in the EU, you keep the protection of the mandatory rules of the country you live in, and you can bring a claim in your local courts.

The European Commission's online dispute resolution platform was shut down on 20 July 2025, so there is no link to it here. Email timonseul@icloud.com first and we will try to sort it out directly.

14. Severability

If any part of these terms is invalid, the rest stays in force.